A safe place.
A better future.
A stable home can be the beginning of something better. Stride Haven’s mission is to provide safe accommodation and meaningful support centred on each person, helping people take positive steps towards independence.
Different circumstances.
A shared need for stability.
Our intended service is for adults aged 18 and over who need a stable home and support with housing. We consider the person’s circumstances, goals and support needs individually.
Homelessness & housing insecurity
Adults experiencing homelessness or at risk of losing their home who need support towards greater stability.
Leaving prison
Adults leaving prison who need suitable accommodation and support to rebuild routines and connections.
Mental health support needs
Adults who may benefit from support with housing alongside appropriate mental health services.
Substance recovery
Adults with substance misuse histories or recovery goals who need a supportive living environment and connections to relevant services.
Eligible immigration status
Refugees and other adults whose immigration status allows access to the proposed housing and funding arrangements, subject to eligibility checks.
Building everyday independence
Adults who need help maintaining a tenancy, organising daily tasks and taking steps towards greater independence.
Every placement starts with an assessment
Enquiries are considered against individual needs, suitable accommodation, funding eligibility and our ability to provide the support required. An enquiry does not guarantee a placement. Contact us to discuss current availability and suitability.
A person. A home.
A way forward.
Our intended service combines safe accommodation with practical and emotional support shaped around each person’s needs, choices and goals. Find out who we support.
Safe accommodation
A focus on safety, stability and a respectful living environment, providing the foundation for positive change.
Support centred on each person
Practical and emotional support shaped around the individual, taking account of their circumstances, choices and goals.
Everyday independence
Practical guidance with daily routines, budgeting and maintaining a tenancy, alongside exploring education, training and employment opportunities at the person’s own pace.
Connections that matter
Signposting and advocacy to help people connect with appropriate services and opportunities in the wider community.
When and how
we support you.
Our proposed support is delivered through scheduled visits, with contact arrangements agreed before a placement. The frequency of visits and support available must be suitable for the resident’s assessed needs. This is not a service staffed 24 hours a day.
Staff visits
Visit days, times and frequency are discussed and agreed with each resident as part of their support arrangements. Any changes should be communicated so residents know when to expect a visit.
Between visits
Contact Stride Haven on 0121 339 5259 or info@stridehaven.co.uk. Calls may go to voicemail while the support worker is visiting someone. Leave a message and your contact details. Contact hours and expected response times will be explained before a placement; calls and emails are not continuously monitored.
Extra wellbeing checks
Additional wellbeing checks may be arranged where appropriate, according to the person’s needs, agreed support plan and staff availability. These do not provide continuous supervision or emergency cover.
Practical support
The type of help, visit frequency and goals are agreed individually as part of the person’s support arrangements and reviewed as their needs change.
Emergencies and concerns outside support hours
If someone is in immediate danger, call 999. For urgent medical advice when it is not a 999 emergency, contact NHS 111. Do not wait for a reply to a voicemail or email in an emergency.
The responsible landlord’s arrangements and contact details for urgent property problems, including outside support hours, must be confirmed before a placement. Residents should use the emergency contacts supplied for their accommodation.
Every positive step
starts somewhere.
“Stride” represents progress through taking positive steps towards stability and independence. “Haven” represents safety, security and belonging, offering a place from which people can rebuild their lives.
Our vision is rooted in lived experience, compassion and an understanding of how the right support can help change a person’s path.
Restoring hope.
Empowering lives.
Informed support.
Thoughtful practice.
We are committed to developing the knowledge and skills needed to support residents with dignity, compassion and professionalism.
Learning shaped around residents’ needs
Our planned approach includes induction, relevant training and refresher learning in safeguarding, mental health and trauma awareness, substance recovery, housing safety, confidentiality and professional boundaries.
Supervision & reflection
Supervision and reflective practice will help staff discuss concerns and identify further learning. Training and supervision arrangements will be established before staff take on the relevant responsibilities.
Better futures begin
with a conversation.
We welcome enquiries from local authority and housing teams, probation and resettlement services, healthcare professionals and voluntary organisations, as well as individuals and their representatives. Our intended service supports adults aged 18 and over who need a stable home and visiting support.
Initial enquiry
Email or call us with your contact details and a brief outline of the enquiry. Please avoid sending medical records, identification documents or detailed personal histories at this stage.
Discuss needs
Discuss the person’s circumstances, housing support needs and goals. Before sharing detailed information, agree an appropriate route and any permissions needed.
Assess suitability
Review availability, funding eligibility, compatibility with other residents and whether scheduled visits can meet the person’s assessed needs, including any additional services required.
Agree next steps
If a suitable placement is available, clarify responsibilities, support arrangements and the information needed before proceeding. If we cannot offer a placement, discuss possible next steps.
Every enquiry is assessed individually. A placement can proceed only once suitability, availability and support arrangements are confirmed. Read who we support.
For property and organisation enquiries, visit Landlords & partners.
Start with a conversation.
Ask about availability or discuss a possible referral. A short general overview is enough to begin.
Homes with
a purpose.
Have a property in Birmingham or the West Midlands? Talk to us about whether it could provide a stable home for adults who need visiting support.
Explore suitability, property readiness and the responsibilities that would need to be agreed.
Before you get in touch.
Can you confirm whether a place is available?
Please contact us to discuss current availability and suitability. An enquiry does not guarantee a placement.
Can I enquire for myself or someone else?
Yes. We welcome enquiries from individuals, families, representatives and professionals. Keep your first enquiry brief; we will agree how to share any further information needed.
How can I raise a concern or give feedback?
Call or email us and explain your concern. Read our complaints and feedback guidance. If someone is in immediate danger, call 999.
Let’s take the
next step together.
For accommodation enquiries, referrals, partnerships or a conversation about our mission.
Birmingham, West Midlands
Please keep your initial enquiry brief and avoid including sensitive personal information. Enquiry forms and email links open your own email app; please review and send the message there.